For the convenience of our passengers, Aeromexico will guarantee the quoted fare for 24 hours from the time a reservation is made. Because fares change rapidly, fare quotes not resulting in a reservation will not be guaranteed. If the customer does not contact Aeromexico to pay for their ticket within 24 hours, and the rules of the fare required purchase within 24 hours, the reservation will automatically be cancelled. Any changes made to the itinerary by the customer may result in a fare change.

For 24 hours from the time a reservation is made, Aeromexico will allow passengers to receive either a full refund or make changes to a reservation, at no cost. Refunds may be requested by calling our call center 1-800-237-6639, visiting any Aeromexico ticketing facility, contacting the issuing travel agency, or sending a request for a refund directly to Aeromexico. Once all appropriate documentation is received in our Customer Refund Services Department, refunds for eligible tickets will be issued within two billing cycles for credit card purchases and one month for cash purchases.